E-Way Bill Login Help
Find your problem below and follow the matching guide. Most E-Way Bill login problems come down to four things: the OTP step, a forgotten password or username, an error message on the login screen, or using a phone.
On this page
What's stopping your login?
| If this is happening… | Go to |
|---|---|
| The OTP never arrives, or arrives too late | E-Way Bill login OTP and 2FA |
| You want to log in without an OTP | Why that isn't possible, and the alternatives |
| You don't remember your password | Reset your password |
| You don't remember your username | Recover your username |
| “Invalid username or password” appears | Fix invalid credentials |
| Your login is blocked or your account is frozen | Blocked and frozen accounts |
| You can log in but can't generate e-way bills | GSTIN blocked for generation |
| The portal won't open or is very slow | Portal down? Use E-Way Bill 2.0 |
| You're trying to log in on a phone | E-Way Bill login on mobile |
| You've never registered on the e-way bill portal | E-Way Bill registration |
Login help guides
Login OTP and two-factor authentication
The three official OTP methods, how to set them up, and fixes when the code doesn't come.
Read guide →Forgot username or password
Separate recovery steps for each, plus what to do if recovery fails.
Read guide →Login not working
Error-by-error fixes: invalid credentials, blocked, frozen, captcha and downtime.
Read guide →Login on mobile
Using the portal and OTP apps on the same phone, and saving PDFs.
Read guide →Basic checks before you start
- Right website: the address bar should show ewaybillgst.gov.in (or ewaybill2.gst.gov.in for E-Way Bill 2.0).
- Right username: your E-Way Bill username, not your GSTIN and not your GST portal username.
- Caps lock and keyboard language: passwords are case-sensitive.
- Fresh captcha: captchas expire. Refresh it if you've waited on the page.
- Updated browser: use a current version of Chrome, Edge, Firefox or Safari. Clear the cache if pages behave oddly.
When to contact the official helpdesk
If the official recovery options don't work (for example, your registered mobile number no longer works and you can't receive an OTP), contact the official support channels. The E-Way Bill portal lists its helpdesk and grievance options under its contact and help sections, and region-wise contacts are published there. For problems with your GST registration details, such as changing the registered mobile number or email, use the GST common portal.
Beware of fake helplines. Official GST and e-way bill helpdesks will never ask for your password or OTP. Don't share them with anyone who calls or messages you, including people claiming to be from the department.
Ready to log in?
Use only the official government portal. ewaybillogin.com never asks for your password or OTP.